Complaint form
Warranty period 24 months
If a defect occurs on the purchased goods within the warranty period (24 months), you have the right to free repair or replacement. We will process the complaint within 30 days.
File a complaint online
Fill in the short form and file your complaint online — no printing or posting required. We will email you a confirmation right away.
We have received your complaint
Thank you. We have registered your complaint under reference number:
We have sent a confirmation to your email. If you cannot see it, please check your spam folder as well.
We will handle your complaint within 30 days at the latest. We will let you know the outcome. Please make a note of the reference number just in case.
If you prefer the paper route, you can download the form, print it out and send it by email or post.
Alternative: download the paper complaint form (PDF)
Complaint forms for all countries (24)
How to file a complaint
Report the defect (contact us)
You can file a complaint (report the defect) by email at info@nobamo.eu. Describe the defect and attach photos. You do not need to send the goods yet.
Fill in the form
Download and fill in the complaint form. Include the order number, description of the defect and your request (repair/replacement/refund).
Handing over the goods for assessment
If the goods need to be inspected in order to assess the complaint, we will agree on handing them over or making them available. We cover the cost of collecting the goods. Enclose the completed form and a copy of the proof of purchase. Do not send goods cash on delivery.
Resolution within 30 days
We will resolve the complaint no later than 30 days from the day the defect was reported (the complaint was filed). We will inform you of the result by email.
What to include with the complaint
Completed complaint form
Copy of invoice or proof of purchase
Complained goods in original packaging (if possible)
Photos of the defect (recommended)
Do not send goods COD - such packages will not be accepted.
Address for sending complaints
ETERNITY & SPARK, s.r.o.
Marček 80
013 32 Svederník
Slovensko
Email for complaints: info@nobamo.eu
Complaints procedure
Complete information about the complaint process, your rights and obligations can be found in our complaint policy.
Claims procedureLast updated: 20.10.2026
