Terms and conditions

1.1. These General Terms and Conditions (hereinafter also "GTC") govern the legal relationships between the Seller and any person who is a Buyer of goods or services offered by the Seller on the Seller's Website. These relationships are governed by the applicable legislation of the Slovak Republic, in particular the following laws:

• Act No. 40/1964 Zb. Civil Code, as amended
• Act No. 108/2024 Z. z. on Consumer Protection
• Act No. 391/2015 Z. z. on the Alternative Resolution of Consumer Disputes
• Act No. 22/2004 Z. z. on Electronic Commerce
• Act No. 18/2018 Z. z. on Personal Data Protection

If you have your habitual residence in another European Union country, these General Terms and Conditions do not affect your rights under the mandatory (binding) provisions of that country, where those provisions are more favourable to you (Article 6 of Regulation (EC) No 593/2008 "Rome I").

1.1.1. The Seller recommends that consumers exercise their right to withdraw from the contract without giving a reason at the following address:

ETERNITY & SPARK, s.r.o.
Marček 80
013 32 Svederník
Slovensko
Email: info@nobamo.eu
Online form: /odstupenie-od-zmluvy (a PDF form is also available in the "Downloads" section)

1.2. These General Terms and Conditions govern the legal relationships between Buyers who are consumers and the Seller.

1.3. The term Online Store is identical to the term Electronic Store and the term Website.

1.4. Buyer means any person (natural person or legal entity) who has submitted an order, primarily using the Seller's website, or by other means of distance communication.

1.5. Consumer means a Buyer who is a natural person and who, when concluding a purchase contract through the Seller's Website, does not act within the scope of their business activity or profession.

1.6. Contractual relationships (as well as other legal relationships that may arise from the contractual relationship) with Buyers who do not act as consumers are governed by the provisions of Slovak Act No. 513/1991 Zb. Commercial Code, as amended.

1.7. Distance contract means a contract between the Seller and a consumer agreed and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the Seller and the consumer, primarily using the website or other means of distance communication.

1.8. The term Purchase Contract includes a purchase contract for products and a service delivery contract, within the meaning of the text stated in these Terms and Conditions.

1.9. Products (hereinafter also "Items" or "Goods") are goods or services intended for sale and published on the Seller's Website.

1.10. The Seller is also the operator of the electronic system through which it operates the website.

2.1. The proposal to conclude a purchase contract on the part of the Buyer is the submission of a product order by the Buyer, carried out primarily using the Seller's website, or by other means of distance communication.

2.1.1. These terms and conditions and the complaints policy are an integral part of the purchase contract and are binding on both contracting parties to the purchase contract.

2.2. The purchase contract between the Buyer and the Seller is concluded at the moment the Seller delivers to the Buyer the confirmation of receipt of the order that the Buyer created in accordance with point 2.1. of these GTC (electronically to the Buyer's email address chosen by the Buyer during the order creation process).

2.3. The purchase contract is concluded for a definite period and terminates primarily upon fulfillment of all obligations of the Seller and the Buyer.

2.3.1. The purchase contract may also terminate in other cases defined by the legal order of the Slovak Republic, in particular by agreement of the contracting parties, withdrawal from the contract by the consumer, and in similar cases.

2.4. The Seller informs the Buyer that in case of ordering products by the Buyer, the order is associated with an obligation to pay for the Buyer, in the form of payment chosen by the Buyer.

3.1. The price of goods and services ordered through the Seller's Website (hereinafter the "purchase price") is stated separately for each product and is valid at the moment the order is created by the Buyer.

3.2. The basic means of payment is the euro (€).

3.3. The purchase price of the goods or services listed on the Seller's Website is the total price of the goods or services including all taxes, and it is clearly stated on the Seller's Website.

3.3.1. The purchase price of the goods or services does not include shipping costs or any other costs related to the delivery of the products.

3.4. The Seller has the right to cancel an order due to the goods being sold out or unavailable. The Seller will inform the Buyer of the cancellation of the order without undue delay by telephone or email. If the Buyer has paid the purchase price or a part thereof, it will be refunded within 14 days by bank transfer to the account from which the payment of the purchase price was made.

3.5. All promotions are valid while stocks last, unless otherwise stated for the specific goods.

3.6. The purchase price cannot be paid by any vouchers or cheques issued by any legal entity.

3.7. The goods remain the property of the Seller until full payment and receipt; however, the risk of damage to the item passes to the Buyer upon taking over the goods.

4.1. For goods and services on the Seller's Website, you can pay using the following methods:

Available payment methods:

• Cash on delivery
• Pay by card online
• Bank transfer

4.1.1. Cash on delivery payment - payment upon receipt of goods

4.1.2. Online payment via payment gateway - price €0

4.1.3. Payment by deposit or bank transfer to the Seller's account - price €0

5.1. If the Buyer has chosen cash on delivery as the payment method for the order, the Seller is obliged to fulfill the order and deliver the products to the Buyer within a period of no later than 30 days from the date of conclusion of the purchase contract in accordance with point 2.2. and following of these GTC.

5.1.1. If the Buyer has chosen a payment method other than cash on delivery, the Seller is obliged to fulfill the order and deliver the products to the Buyer within a period of no later than 30 days from the date of conclusion of the purchase contract in accordance with point 2.2. and following of these GTC and payment of the total order price to the Seller.

5.2. The place of delivery of the ordered product is the address specified by the Buyer in the order.

5.3. The Seller will deliver the product by its own means to the hands of the Buyer (or a person authorized by the Buyer to receive the product), or through third parties (transport and shipping companies).

5.4. Delivery of the product is completed upon its receipt by the Buyer (or a person authorized by the Buyer to receive the product).

5.5. The Seller may send goods that are immediately available to the Buyer and deliver the remaining part of the order additionally within the delivery period in accordance with these GTC, but only provided that the Buyer does not incur any additional costs as a result of this action by the Seller, and only if the Buyer agrees.

5.6. The Seller is obliged to deliver products to the Buyer in the ordered quantity and quality together with tax documents related to the order, and other documents, if they exist and are typical for the given products or services.

6.1. The risk of damage to the product and liability for damage to the product passes to the Buyer only upon its proper receipt, regardless of whether the Buyer receives the product personally or through an authorized/empowered third party. The Seller recommends that the Buyer check the received order upon receipt.

6.2. Ownership rights to the products pass to the Buyer upon receipt of the products by the Buyer at the place of delivery specified by the Buyer.

6.3. The Seller has the right to proper and timely payment of the order price from the Buyer for delivered goods.

7.1. Delivery methods and prices for ordered products:

7.1.1. The Seller informs the Buyer about the delivery methods that the Buyer can choose on the Seller's website during the purchasing process, before the conclusion of the Purchase Contract.

7.1.2. The Seller informs the Buyer about the prices for individual delivery methods on the Seller's website during the purchasing process, before the conclusion of the Purchase Contract in the delivery selection section, as the delivery price cannot be determined before specifying the delivery address for the Products. The Seller informs the Buyer that the delivery price is not part of the purchase price of the products.

7.1.3. The delivery price for goods ordered within one order is independent of the number of items ordered.

8.1. The consumer is entitled to withdraw from a contract concluded at a distance or off the Seller's business premises within 14 days from the day of receipt of the goods or of concluding a service contract, in accordance with Slovak Act No. 108/2024 Z. z.

8.1.1. The goods are deemed to have been received by the consumer at the moment when the consumer, or a third party designated by them other than the carrier, takes possession of all parts of the ordered goods, or where:

• a) goods ordered in a single order are delivered separately, at the moment of receipt of the goods delivered last,
• b) goods consisting of several parts or pieces are delivered, at the moment of receipt of the last part or the last piece,
• c) goods are delivered repeatedly over a defined period, at the moment of receipt of the first goods delivered.

8.1.2. If the Seller provides the statutory information about the right of withdrawal subsequently, the withdrawal period is extended in accordance with Slovak Act No. 108/2024 Z. z. (The Seller provides this information on the website and in the order confirmation).

8.1.3. The consumer may withdraw from a contract for the delivery of goods even before the withdrawal period begins to run.

8.2. The consumer is obliged, no later than 14 days from the day of withdrawal from the contract, to send the goods back or hand them over to the Seller or to a person authorised by the Seller to receive the goods. The period is considered met if the goods were handed over for shipment no later than on the last day of the period.

8.3. The consumer may exercise withdrawal from the contract in writing, by email to info@nobamo.eu, or through the online form at /odstupenie-od-zmluvy. The Seller recommends including the order number, contact details, and the account number for the refund of payment.

8.4. Withdrawal from the contract also cancels, from the beginning, any supplementary contract related to the contract from which the consumer withdrew.

8.5. After withdrawal from the contract, the contracting parties are obliged to return to each other the performances provided. The consumer is liable only for the decrease in the value of the goods resulting from handling the goods beyond what is necessary to ascertain the nature and properties of the goods.

8.6. For withdrawal from the contract without giving a reason, the consumer may use the withdrawal from purchase contract form. This form is freely available on the Seller's Website and in the "Downloads" section (PDF).

8.7. If the consumer withdraws from the contract, they bear the costs of returning the goods to the Seller, unless they use the free assistance service according to the introductory notice of this section.

8.8. The Seller is obliged, no later than 14 days from the day of receipt of the notice of withdrawal from the contract, to return to the consumer all payments which it received from them under the contract or in connection with it, including the costs of transport, delivery, and postage and other costs and fees. The Seller may withhold the refund of payments until the goods are delivered to it or until the consumer proves that the goods have been sent back.

8.9. If the consumer expressly chose a delivery method for the goods other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the additional costs incurred by the consumer as a result of this choice.

8.11. A buyer who purchases as part of their business activities may withdraw from the purchase contract only in accordance with the provisions of Slovak Act No. 513/1991 Zb., the Commercial Code. Such a buyer is not entitled to the right to withdraw from the contract without giving a reason within the 14-day period.

8.12. If the consumer requested the provision of a service or digital content before the expiry of the withdrawal period, they are obliged to pay a proportionate part of the price for the performance actually provided in accordance with the rules of Slovak Act No. 108/2024 Z. z. The Seller must have the consumer's express consent and the instruction on the loss of the right to withdraw in the case of digital content not delivered on a tangible medium.

8.13. From 19 June 2026, the consumer may also exercise the right to withdraw from the contract online on the Seller's Website, by clicking on the link "withdraw from contract here". If the consumer uses this option, the trader shall, without undue delay, provide the consumer on a durable medium by email with a confirmation of receipt of the withdrawal from the contract, including its content and the date and time of its dispatch.

The consumer cannot withdraw from a contract the subject of which is:

• a) provision of a service, if its provision has started with the express consent of the consumer and they were properly informed that by complete provision of the service they lose the right to withdraw,
• b) sale of goods or provision of services whose price depends on movements in financial market prices that the Seller cannot influence,
• c) sale of goods made according to the consumer's special requirements, custom-made goods or goods intended specifically for one consumer,
• d) sale of goods subject to rapid deterioration in quality or perishable goods,
• e) sale of goods enclosed in protective packaging that is not suitable for return for health protection or hygienic reasons and whose protective packaging has been damaged after delivery,
• f) sale of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
• g) sale of alcoholic beverages whose price was agreed at the time of conclusion of the contract, while their delivery can only be made after 30 days and their price depends on market price movements that the Seller cannot influence,
• h) performance of urgent repairs or maintenance expressly requested by the consumer from the Seller; this does not apply to service contracts and contracts for the sale of goods other than spare parts needed to perform the repair or maintenance, if they were concluded during the Seller's visit to the consumer and the consumer did not order these services or goods in advance,
• i) sale of audio recordings, video recordings, audiovisual recordings or computer software sold in protective packaging if the consumer has opened this packaging,
• j) sale of periodicals with the exception of sale based on a subscription agreement and sale of books not delivered in protective packaging,
• k) provision of accommodation services for purposes other than residential purposes, transport of goods, car rental, provision of catering services or provision of services related to leisure activities under which the Seller undertakes to provide these services at an agreed time or within an agreed period,
• l) provision of electronic content other than on a tangible medium, if its provision has started with the express consent of the consumer and the consumer has declared that they were properly informed that by expressing this consent they lose the right to withdraw from the contract.

10.1. If the consumer is not satisfied with the way the Seller handled their complaint or believes that the Seller has violated their rights, they have the right to contact the Seller with a request for remedy.

10.1.1. If the Seller responds to the request for remedy negatively or fails to respond to it within 30 days from the day it was sent, the consumer has the right to submit a proposal to initiate alternative dispute resolution to an alternative dispute resolution entity pursuant to point 10.2. If the Seller responded negatively, the Seller also informs the consumer of the relevant alternative dispute resolution entities.

10.2. The relevant entity for alternative resolution of consumer disputes with the Seller is:

• Slovak Trade Inspection (contact: www.soi.sk), or
• another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at www.mhsr.sk).

10.3. The EU platform for online dispute resolution (ODR/RSO) was terminated by EU decision and is no longer available. Therefore, submit the ADR proposal directly to the entity pursuant to point 10.2 through their form or the contacts given in the list maintained by the Ministry of Economy of the Slovak Republic.

10.4. Alternative dispute resolution may only be used by a Buyer who acts as a consumer when concluding and performing the contract.

11.1. The relevant authority exercising supervision over legality in the area of consumer protection is:

11.2. The Buyer may also address complaints or suggestions directly to the Seller at the address stated in point 1.1.1. of these GTC. The Seller also recommends that Buyers address complaints and suggestions (to expedite processing) to the Seller's email address: info@nobamo.eu

Any complaint or suggestion will be assessed by the Seller and resolved within 10 business days of its receipt. The Seller will inform the Buyer about its resolution in the same form in which the Buyer delivered the complaint or suggestion to the Seller.

12.1. The consumer is entitled to refuse to return goods acquired under a contract concluded during a sales promotion or in connection with it to the Seller until the Seller returns to the consumer the paid price or advance payment for goods or services according to the rules of Slovak Act No. 108/2024 Z. z. on Consumer Protection.

A sales promotion is an event organized based on an invitation, other invitation or information addressed to the consumer, the subject of which is mainly the sale of goods or provision of services and during which or within 15 business days after which a contract is concluded with the consumer.

13.1. Pursuant to the information obligation under Slovak Act No. 108/2024 Z. z., the Seller informs consumers that there are no special relevant codes of conduct that the Seller has committed to comply with.

A code of conduct means an agreement or set of rules that define the conduct of a Seller who has committed to comply with this code of conduct in relation to one or more specific commercial practices or business sectors, if these are not established by law or other legal regulation or measure of a public administration body, which the Seller has committed to comply with, and the manner in which the consumer can become acquainted with them or obtain their wording.

14.1. The Seller reserves the right to amend the General Terms and Conditions. The obligation to give written notice of a change to the General Terms and Conditions is fulfilled by placing it on the Seller's Website.

In the event of a change to the General Terms and Conditions, the relationship between the Buyer and the Seller shall be governed by the General Terms and Conditions valid and effective at the time of conclusion of the Purchase Contract, until the moment of its termination.

14.2. The Seller's Complaints Policy, which sets out in more detail the liability for defects and the procedure for filing a complaint, forms an integral part of these General Terms and Conditions. The Personal Data Protection Principles and Instructions are published on the Seller's Website. Both the Complaints Policy and the Personal Data Protection Principles and Instructions are published on the domain of the Seller's Website.

14.3. These General Terms and Conditions become valid and effective upon their publication on the Seller's Website on 12.10.2026. Relationships not regulated by these GTC shall be governed by the relevant provisions of Slovak Act No. 40/1964 Zb., the Civil Code, Slovak Act No. 108/2024 Z. z. on Consumer Protection, and by other generally binding legal regulations of the Slovak Republic.

For bank transfer payment, please use the following bank details:

When making payment, please use your order number as the variable symbol.

If the e-shop offers this service, you can choose it when selecting delivery. The following terms apply to orders with the service selected:

16.1. The service is voluntary and paid. You order it by ticking the box when choosing delivery. The price is shown when choosing delivery, before you submit the order.

16.2. The service applies to the order for which you chose it, for 30 days from receipt of the parcel.

16.3. Lightning exchange: the same product in a different size or colour at the same price, once per order. We send the new item with priority as soon as you hand the return over to the carrier. We pay the shipping for both the new item and the return shipment. If the replacement is not in stock, we will refund your money.

16.4. Returns at our expense: within 30 days of receipt, we arrange your return shipment at our cost (label, pickup or another method depending on the country). Just get in touch with us.

16.5. Priority refund: we process the return with priority and send your money by express payment.

16.6. The goods must be unused and undamaged, as with a regular return.

16.7. If you withdraw from the contract, we will also refund the price of the service.

16.8. The service does not change your statutory rights. You can return goods and have complaints handled under our terms and conditions even without it. We are always liable for loss of or damage to the parcel in transit.